- Passengers are required to adhere to the Land Transport Act of 1979, relevant ministerial regulations, and any other laws and regulations pertinent to transportation.
- The terms and conditions of travel, as specified by the company, are binding for all passengers and individuals engaging with the company.
- Passengers must board the passenger vehicle at least 30 minutes prior to the scheduled departure time.
- Passengers are obliged to present a valid and comprehensive travel ticket (in either physical or electronic format) to the company's staff as evidence of their intent to travel.
- In the event that a passenger fails to appear or arrives after the time stipulated on the ticket, it shall be deemed a forfeiture of rights, and the ticket cannot be refunded or used for future travel.
- The company strictly prohibits the transportation of illegal items, flammable substances, potentially hazardous materials, strongly odorous food, and any living creatures or life forms on board the passenger vehicle.
- Each passenger is allowed to have 1 small personal bag and 1 normal-sized baggage with the maximum standard size of 41W-26D-65H in centimeters, with a maximum linear dimension of 132 cm and a maximum weight of 20 kg.
- Excess baggage and items that surpass the aforementioned specifications will be subject to separate charges as determined by the company.
- On the day of travel, passengers must bring their luggage to check in for officers to check its size and weight.
- For luggage stored under the bus, officers will attach one tag to the bag, sew the other tag to the ticket, and return it to the passenger.
- Passengers must keep the other tag as proof of receiving the luggage when reaching the destination.
Note: In the case of passengers traveling by van or minibus, the company may impose limitations on the carriage of baggage. The company reserves the right to refuse certain types of baggage if it deems them too large for transportation.
Lost or damaged baggage:
- The company will compensate for the loss or damage not exceeding 500 baht.
- Regular ticket purchases can be made both in person at the ticket counter and online, up to 12 hours before the departure time.
- Advance ticket purchases can be made through the ticket counter, online, or authorized agents, with a minimum purchase of at least 4 hours before departure and a maximum advance reservation of not more than 6 months.
- The company will issue tickets once payment has been confirmed. You will receive a ticket that includes travel details and a ticket number.
- In the case of online purchases, you may receive either a ticket number or an electronic ticket.
- If you receive a ticket number, you must present this number to the company's staff on the day of travel to obtain a physical ticket.
- If you receive an electronic ticket, you can present it to the company's staff for boarding.
- Ticket rebooking is available in two scenarios:
1. Specific Date Rebooking: You must specify the new travel date within 15 days from the originally specified travel date.
2. Open Date Rebooking: Tickets are valid for 30 days from the originally specified travel date.
- You have the option to reschedule your ticket or to change your destination or travel date. This can be accomplished through the ticket counter, call center, or various online channels by providing your ticket number to the company's staff.
- Ticket rebooking is allowed only once, subject to the following conditions:
• Rebooking must be done at least 12 hours before the scheduled departure time.
• Rebooking is not permitted if requested less than 12 hours before the scheduled departure time.
Rebooking Fees:
- There is no rebooking fee if the request is made more than 24 hours in advance.
- A rebooking fee of 100 Thai Baht is applicable for requests made between 12 hours and less than 24 hours before the scheduled departure time.
- You may contact our staff through ticket counters, the call center, or other online channels to request a ticket refund, provided that such a request is made at least 24 hours before the scheduled travel date.
- Requests for ticket refunds made after the specified time as outlined above are not eligible for refunds in any case.
- Individuals requesting ticket refunds must be the rightful owners of the tickets, with the details as specified on the ticket. If someone else is conducting the refund on behalf of the ticket holder, proper authorization must be provided.
- The company will process the ticket fare refund through the agreed-upon method after a verification process, typically within 7 to 30 days.
Note: The company reserves the right to modify the terms and conditions of ticket rebooking and refunds without the need for prior notification.
- The company may refuse you or your baggage if, upon consideration, it is evident that such actions are taken for reasons related to safety or compliance with laws, regulations, or service requirements for passenger vehicles.
- Due to your behavior, status, age, or physical and mental condition, or if your baggage has characteristics that may cause danger or inconvenience, make you objectionable to other passengers, or pose a threat or risk to yourself, others, or the property of others.
- You do not possess the required and accurate travel documents.
- You have not settled the fare, charges, or any other applicable fees.
- Your payment was made improperly or unlawfully, according to the law.